Air France is a strong legacy carrier within Europe. What is it like to fly on the airline as a passenger?
AviationSource writer Gaurav Gowda details his experience onboard the airline on a flight from Bengaluru to Berlin via Paris.
Without further ado, let’s get into it…
Air France; Bengaluru to Berlin via Paris
Flight Details:
- Flight Number – AF 191 (BLR-CDP), AF 1234 (CDP-BER)
- Departure Airport – Kempegowda International Airport (Bengaluru)
- Arrival Airport –Berlin Airport via Paris Charles De Gaulle International Airport
- Registration – F-GZCG, 21.2 Years old and F-HZUU, 0.8 years old during the time of flight.
- Aircraft Type –Airbus A330-200 & Airbus A220-300.
Pre-Check-in Experience:
I was able to pre-choose my seats without paying anything extra.
Their A330 comes in 2- 4 -2 configuration whereas the A220 comes in 2-3 configuration.
The application was very user friendly and easy to navigate.
Though I couldn’t get my boarding card after completing check-in (I think that had something to do with the type of Visa I held) I was now all set to start my new journey!
Arrival at Bengaluru Airport
All international departures fly out of the new T2 terminal which has won many awards for its marvellous infrastructure.
Check-in at Bengaluru Airport
I headed towards my check-in where I found out that my check-in baggage was 2.4 kg overweight.
I thought I could pay for their additional weight and take it.
But for some reason Air France has a policy which states even if you are 1kg overweight you have to end up paying for the entire 23 kg (which costs around 150 USD) which for me personally felt a little bit unfair!
But at end of the day, it is what it is.
I decided to just remove some stuff from the bag!
Security Check at Bengaluru Airport
Security check at Bengaluru airport has always been well organized and with the help of DigiYatra the process was efficient.
So in roughly about 5 minutes I had cleared security and Immigration check and was headed towards the gate.
The 080 Bengaluru Airport
The 080 lounge at Bengaluru airport’s T1 was one the best lounges in the country.
I was excited to check out the 080 lounge at international departures in T2.
Currently in India the lounges are usually overcrowded.
At times, people end up waiting up to an hour just to enter the lounge!
This is mainly due to how many debit/credit cards in India are offering lounge access to most of their card holders (not only premium cards but many banks currently offer lounge in their entry level card as well!).
I was expecting a similar situation outside the lounge at T2 as well.
But surprisingly many cards did not offer lounge service when it comes to the international side of the airport!
Thanks to this I was able to use my IndusInd Privilege debit card to access the lounge.
Once again, the 080 lounge met my expectations, though the food options were limited, there were plenty of seating spots, just like other premium lounges outside India, this lounge offered complimentary shower facilities to all its users.
It was clean and well stocked up with basic amenities.
After a quick shower there I headed to have some food and rest.
Boarding Experience
My flight was delayed by almost 40 minutes or so.
I was running with mixed emotion of leaving my friends and family behind and moving towards something new!
This time I wasn’t annoyed by the delay in flight as somewhere a part of me wanted to stay back!
The ground staff kept the passengers updated about the delayed and offered bottled water.
Eventually the boarding started, and soon enough I was on-board the Airbus A330-200!
The Seat
There are three class configurations available on-board this Air France A330-200: Business class, Premium Economy, and Economy.
The economy class comes in 2-4-2 configuration.
I was seated on 38A, the seat looked fresh and there was a pillow and bedsheet waiting.
This came alongside a not so good quality earphone!
The leg room was quite good for a 10-hour flight (my height is 5,11 and I did not face any discomfort during the duration of the flight) the adjustable headrest was working fine, and infotainment system had a good response with no lag!
The seat next to me was vacant which was good news for me as it meant I would have more space to myself during the entire duration of the fight. The IFE of Air France had good selection of Hollywood and Bollywood movies along with some famous web-series.
What disappointed me was the In-flight WIFI of Air France, the Wi-Fi was supposed to be free for sending messages on WhatsApp and other messaging applications, for the first 2-3 hours I wasn’t even able to connect to their WIFI and after that when I was able to connect to it, the Wi-fi was not stable.
I was surprised by this as some of my colleagues who traveled with Vistara to Frankfurt had a stable Wi-Fi connection free on-board their Dreamliner.
In-flight Service
Soon after take-off crew started snacks and drinks service, I had already pre-booked Hindu veg meal choice for this flight, we were served some fresh fruits with snacks and Lassi (Indian drink) the crew did come around with alcoholic beverages as well.
After this service the lights were turned down for the passengers to settle in and sleep, The earphones were of bad quality as even on the highest volume one could still not get the audio output properly.
There was snack service kept at the galley for passengers who wanted to grab a quick bite, they had some veg and nonveg sandwich options along with some chocolates and choices of beverages.
An hour or so before landing the crew served the only meal of the flight, I was super hungry by now and was looking forward for their meal.
As I had pre-selected Vegetarian option I was served before the other passengers, I was left disappointed by both the taste and quantity, I have flown various domestic sectors with country with Air India and Vistara who serve a better meal on domestic flights than this one.
Arrival at Paris
We arrived at Paris airport after a delay of almost an hour or so which meant I had already missed my connecting flight to Berlin.
After Landing I had received an email from Air France stating that I have been rebooked on a flight which leaves almost 4:30hrs from now and to compensate for this delay the airline offered me 11 Euro voucher.
By this time I was exhausted, disappointed and hungry.
With no choice left I went towards the Air France counters soon after arrival, where after waiting for almost 40 minutes the agent simply scanned the passport and handed me a voucher no apology nothing, I was expecting more from Air France in terms of customer service!
Overall Thoughts…
In my honest opinion if some would ask me if I would fly Air France again my answer would be a big “NO” especially on routes which are served by other international carriers, I would choose them over Air France any day.
The food served for a 10-hour long flight was definitely not sufficient at all, the way airline handled my delay and rebooking was terrible, there were other flights leaving earlier than the one I was rebooked on, but I was never given an option to choose from.
Air France definitely has a lot of scope to improve when it comes to customer experience and support.
I have another trip scheduled to fly back to India from Frankfurt and this time it is with Vistara, looking forward to that experience as well so I could compare their service with Air France.
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